FREQUENTLY ASKED QUESTIONS

Thank you for considering giving one of our magnificent lantana elephants a new home. Please see answers to some of our most commonly asked questions about welcoming an elephant to your life. You can also read our full T&Cs here.


HOMING AN ELEPHANT

When will more elephants be available?

Each member of the herd is lovingly crafted with skill and care, reflecting the heart and soul of the indigenous artisans who make them. Thanks to phenomenal demand, we are now supporting them in scaling up production, in a way that’s thoughtful and sustainable, ensuring every elephant continues to be made to the highest standard, to replicate a real member of the herd they live alongside.

We will be releasing special collections for delivery in different areas as each new batch of mighty elephants are ready for release. When they go live on the website, they will be available on a first come basis given their limited number.

To be alerted when a new collection goes live, please share your contact details here.

Is my purchase considered a charitable donation?

Yes, partially. The cost of each elephant sculpture is divided into two parts: 50% covers the sculpture itself, while the remaining 50% is considered a charitable donation. This donation portion can be paid through a Donor-Advised Fund (DAF) or similar charitable giving methods. The invoice we issue will clearly outline this division for your records.

How do I care for an elephant outdoors?

The elephants will look their most majestic when displayed outside in the wilds of your garden and are designed to withstand all climates, with the right care. As with any organic material, the elephants are vulnerable to harsh conditions and will evolve and change colour over the years, like spring turning to autumn. To maintain their magnificence for many years to come, we encourage you to follow the instructions in the Care Guide.

What is the lifespan of the sculptures?

As with any organic material, the sculptures will evolve and change colour over the years, like spring turning to autumn. If the sculptures are cared for according to our recommended care instructions, the elephants can last decades if kept outside and forever if kept inside.

Delivery & Installation

How are elephants delivered?

Delivery and installation is handled by our experienced logistcis partner, IBI Logistics, who will transport your elephant/s to your desired location. Before delivery, a member of our team will reach out to discuss details about your chosen placement area. We’ll ask about terrain, access points, and any potential obstacles, like hedges or steps, to determine the most suitable installation method.

Depending on the size and placement of your elephant sculpture(s), IBI will come equipped with a range of vehicles and tools, including HGVs, forklifts, ground anchors, and stabilizing bars, to ensure a secure and safe setup.Due to the logistical complexities of our migration, all deliveries and installation services will be made exclusively by our logistics partner, IBI Logistics. The use of alternative logistics companies to deliver any GEM elephant during exhibition dates is not possible.

What is the cost of delivery & installation?

Delivery of costs cover shipping from India, transportation in the US and a full white glove installation. Costs vary depending on elephant size and location but start from $1,600 for a calf, $2,800 for an adolescent, $3,600 for a matriarch and $4,400 for a mighty tusker.

Due to the logistical complexities of our migration, all deliveries and installation services will be made exclusively by our logistics partner, IBI Logistics. Collections or the use of alternative logistics companies to deliver elephants is not possible.

The delivery charges provided at checkout are estimated based on our delivery terms and conditions. Final charges may vary and are contingent upon easy access to the delivery property for vehicles including 40ft trailers, as well as easy access to the installation location within the property.

How and when will my elephant be installed?

Perhaps you already have the perfect spot in mind or you would like to create a custom setup for your new elephant family. Either way, preparing to welcome your new elephant is very exciting! We will be in touch prior to delivery of your elephant to gather information about your installation site.

Please note that there are parameters around how elephants can be installed and we cannot install on surfaces including artificial turf, sand & hard/concrete surfaces, as our installation method involves driving anchors into the ground. We ask that you please read our Standard Installation guide here, to ensure your space suitable to home your new friend.

If we cannot install on your chosen site using our standard method, you will need to engage third-party specialists to explore alternative installation solutions at an additional cost.

When will delivery take place?

Delivery times vary depending on the collection, as outlined in the description of the product. Once the elephants are ready to ship, we will create a delivery schedule and let you know which date we intend to deliver your elephant.

If you are unable to receive your elephant during the scheduled delivery date, it will be placed in storage and delivered at a later time. We offer one week of complimentary storage, after which a storage surcharge will apply. Additionally, if our logistics partner is unable to complete the delivery within the agreed timeframe and a third-party contractor is required to deliver the elephant from storage, this may also result in an additional surcharge, billed at cost.

If you can't see an answer to your question here, please feel free to contact our Elephant Matchmaking team by emailing: gem@elephantfamilyusa.org